The objectives of our policy are:
a) to improve customer satisfaction by creating a customer-oriented and feedback-friendly environment;
b) to resolve complaints received and increase the organization’s ability to improve its customer services;
c) to engage the company through appropriate acquisition and use of resources;
d) to recognize and pay attention to customer needs and expectations;
e) to provide customers with an open, effective and easy-to-use complaint handling process;
f) to analyze and evaluate complaints to improve service quality;
g) to perform an audit of the complaint handling process;
h) to review the effectiveness and efficiency of the complaint handling process.
Below you will find the necessary instructions on how the complaint submission procedure works and the form to use.
We remind you that the submission of the complaint does not involve any charge by StarsUp and that the information that personally identifies the complainant will be protected so as not to be revealed without the express consent of the Customer or the complainant.
Consult our policy on the management of complaints.
Dear Customer,
StarsUp believes that handling complaints is not only a duty for a company that provides services to the public, but also an important moment of growth and improvement of the organization.
The form, once completed and signed, must be sent to the email address: reclami@starsup.it